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Creating Automations

To start off head to the Automations tab and create click the Create button in the top right. If you cannot see the tab you might still be on your instance overview. To resolve this take a look at the Quick Start

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Keyword-triggered AutoDM

This automation is always linked to a post and is triggered whenever someone comments with a specific keyword. The system detects the comment in real-time and immediately sends a predefined message to their inbox.

AutoDMs have multiple use cases and could be utilized for complex onboarding flows or simple announcements within your community.

1

Select the Keyword-triggered DM option

2

Choose the admin who will create the post

3

Create the keyword and compose your direct message

You can use {firstname} or {lastname} to personalize the message with each recipients’ name. At runtime, Fiducia will then replace these variables to create individual messages.

The keyword is not case sensitive, meaning learn and LEARN is equivalent.

4

Have the selected admin create the post and attach a call to action

The post should contain the keyword, so the reader knows exactly what to comment. An example post could include:
Comment the word LEARN to receive a link to my new course.

If you are unsure whether you have set it up correctly, you can try commenting the keyword, to see if you get the message.