> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fiducia.gg/llms.txt
> Use this file to discover all available pages before exploring further.
# Chat System
> Fiducia has its own chat-system, equipped with several advantageous additional features.
Instantly see who messaged you, track each conversation’s status (follow-up, lead, or booked)\
All in one place for effortless organization, structured workflows, and quicker operations.
# How to use folders in your chat-system
The Chat-system is divided into three key folders: ***Primary***, ***General***, and ***Verification***.
1. **General:** This is the **default folder** where all your chats will **appear initially.**
2. **Primary:** This is where you can place **high-priority chats** you want to **access quickly**, anytime.
3. **Verification:** All Chats going through the **verification process** (Radar) appear here **until accepted into your group**, so your inbox stays tidy.
For paid groups, this folder can be ignored or used differently (for instance, to store low-priority or unimportant chats). The same applies to free communities that don’t use the Radar feature.
# Move Chats to Folders & Use Chat Menu
**You have two primary options for moving a chat to another folder.**
### Option 1: Right click method
Simply **right-click** the chat you want to move, and a menu of actions will pop up.
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* **'view profile':** Allows you to check their Skool profile for additional information.
* **'Mark as unread'/ 'Mark as read'**: Enables you to manage your chats by setting them as unread or marking them as completed.
* **'Move to folder'**: Allows you to move the selected chat into any folder of your choice.
* **'Block user'/ 'ublock user':** Gives you the option to block the user with one click, disabling the chat for any further communication.
This approach is efficient, handy, and the quickest way to organize multiple chats.
### Option 2: Use the menu in the top-right corner of the chat-system
* **'view profile':** Allows you to check their Skool profile for additional information.
* **'Mark as unread'/ 'Mark as read':** Enables you to manage your chats by setting them as unread or marking them as completed.
* **'Move to folder':** Allows you to move the selected chat into any folder of your choice.
* **'Block user'/ 'ublock user':** Gives you the option to block the user with one click, disabling the chat for any further communication.
This approach is fine as well, but it might slow you down compared to the one above.
# Custom tags
1. Open the Chat Tab, then click the 'Settings' button in the top-right corner.
2. Navigate to the Custom Tags category in order to manage your Tags.
3. Click the 'Create' button and ensure you assign a clear, recognizable name!
Commonly used tags include:
`Lead` `Follow-up`, `Closed`, `Upsell`, `Booked`, `Call`, `Cancelling`, `Churned`, `Support`
You can always revisit and edit your tags later if needed.
After selecting a chat, you can assign a **tag** in the **top-left** directly **below the Profile section**
**Click once** to **select a tag**, and if you wish to **remove** a tag, simply click **once more.**
You can apply up to 3 tags per chat, helping you categorize your prospects more effectively.
Subsequently, **all chats** in your **Fiducia inbox** will be highlighted with the **selected tag(s).**
# Filtering
> On the **left-hand side**, you can **filter chats** that have been **assigned** a specific tag.
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> Select any tag to instantly see every single chat that carries that specific tag.
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> In addition to your tags, you can also **filter** for **unread messages.**
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# Read Feature
If someone reads your message but **doesn’t reply within 15 minutes**, an**eye symbol** will appear on your message.
This feature is extremely helpful for determining the right time to send follow-ups.
# Draft messages
Make sure to click the **“Add Draft Message”** button to get started.
Include firstname or lastname to personalize messages automatically.
Click the **“create” button** to **save** your new draft message.
Simply click on the message you want to use, and it will automatically be inserted into the chat-box.
After finishing these steps, you can now use your draft message(s) for each and every chat!
Some Universal & commonly used Draft messages:
* Follow-ups, Pitch, Customer support, Check-in, etc...
*Note: You can always revisit and update/edit your 'draft messages' later if needed.*
# Sending out draft messages
**Access draft messages** by **clicking** the **arrow next to the Send button** at the **bottom-right**
Simply **click** on the **message** you want to use, and it will automatically be **inserted into the chat-box.**
Clicked the wrong one? Simply select the correct option, and it'll update automatically.
**After setting up "custom tags", "draft messages" and organizing your chats into different folders your chat system can now be used to its utmost capabilities :)**
If any issues occurred, please check if you missed any of the steps, or contact us [**here**](mailto:support@mg.fiducia.gg) for further support.